Statute

Terms of Service of ParentCare.pl

1. General Provisions

  1. These Terms define the rules for using the ParentCare.pl website (hereinafter: "The Service") operated by ParentCare.pl Artur Jerzyk, NIP  6792935949.
  2. The Service acts as an intermediary between individuals seeking support in everyday tasks (hereinafter: "Clients") and individuals or companies providing services (hereinafter: "Providers").
  3. Using the Service constitutes acceptance of these Terms of Service.

2. Scope of Services

  1. The Service enables Clients to order services such as:
    • childcare,
    • cleaning, shopping, parcel collection,
    • ad hoc household help,
    • family photography and other local services.
  2. The exact scope and prices of services are determined individually in the offer or arrangements between the Client and the Provider.
  3. ParentCare.pl does not provide services directly but acts as an intermediary in their organization.

3. Registration and Use of the Service

  1. Clients can use the Service via a contact form, email, or phone.
  2. Providing contact details is necessary for processing the request.
  3. The Client is obliged to provide true and up-to-date information.

4. Cooperation Rules and Liability

  1. Providers render services as independent entities and are not employees of the Service.
  2. ParentCare.pl makes every effort to cooperate only with verified and trusted individuals, but is not liable for the actions of Providers.
  3. The Provider bears full responsibility for the quality and safety of the provided service.
  4. The Client may submit complaints or feedback to the Service – every complaint will be reviewed, and the Provider may be excluded from the Platform.

5. Payments

  1. Payments for services are handled according to the model specified on the Service:
    • In the case of payments via ParentCare.pl: the Client makes a payment to the Service, and the Service transfers the funds to the Provider after the service is confirmed,
    • In the case of direct payments: settlement is made between the Client and the Provider.
  2. The Service may charge a commission based on the value of the service – the amount is communicated to both the Client and the Provider before accepting the order.
  3. Service prices are indicative and may vary based on individual arrangements.

6. Complaints

  1. The Client has the right to submit a complaint regarding the quality of the service within 48 hours after its completion.
  2. Complaints can be submitted via email: [kontakt@parentcare.pl].
  3. ParentCare.pl will undertake mediation between the Client and the Provider.
  4. The Provider is ultimately responsible for the execution of the service.

7. Personal Data Protection

  1. The administrator of personal data is ParentCare.pl Artur Jerzyk, NIP 6792935949.
  2. Personal data is processed solely for the purpose of providing services and contacting the Client.
  3. The detailed principles of data processing are defined in the Privacy Policy available on the Service.

8. Final Provisions

  1. ParentCare.pl reserves the right to amend these Terms. Clients will be informed of any changes via publication on the website.
  2. In matters not regulated herein, the provisions of Polish law shall apply.
  3. The Terms of Service are effective from the date of publication on the ParentCare.pl website.